Online reservation policy

  1. Making and securing online reservations

All reservations made directly through the Katarino SPA Hotel website are guaranteed if you receive a confirmation of:

A completed reservation with the relevant parameters and validity period

  • An amount withdrawn from your debit or credit card provided in accordance with the Hotel Policy

Please make sure that your card has sufficient funds and that you have correctly set up your virtual POS payment details. If you do not receive a confirmation of a successful withdrawal, your reservation is invalid

If you encounter a problem with the booking process, please contact the Reservation Department: tel. 0893 088 983;

  1. Prepayment of the reservation

The prepayment of the reservation is made through a virtual POS terminal of UniCredit Bulbank Jsc. Your payment security and your personal data protection are 100% guaranteed by the bank.

At Katarino SPA Hotel you can pay with Visa and MasterCard. The currency of the payment is BGN. Currency exchange rate in euro is according to the BNB fixed rate EUR 1 = BGN 1.95583.

  1. Types of reservations according to prepayment policy

3.1. Standard reservations

A standard reservation requires a minimum deposit, usually for the amount of the first night stay. The difference to the full amount of the reservation due is payable at the reception upon arrival. During periods of high occupancy or special holidays such as Christmas and New Year, the guarantee amount may vary. In such cases, please, read the policy carefully for the specific period.

3.2. Reservation with a non-refundable rate policy

With this type of reservation, the amount required as a prepayment is fully non-refundable, if you cancel it. For such reservations, we require a full 100% advance payment for the entire period of stay.

  1. Cancellations and penalty payments

Before making your reservation, please read carefully the Hotel terms and conditions in case you decide to cancel your reservation:

4.1. If your reservation is a standard one, we will refund your prepaid deposit 100% before the specified cancellation date. This period is usually 7 days before the day of arrival. In winter or in periods of high occupancy, this period may be extended. This shall be stated in the reservation requirements.

  • 2. For holidays such as Christmas, New Year, you have to cancel the reservation at least 30 days before the day of arrival to get a 100% refund of the deposit.

In case you have not complied with the required cancellation period, the Hotel has the right to fully retain the prepaid deposit.

4.3. In case of late cancellation (1 day before check-in) or failure to appear at the Hotel (no-show), the Hotel is entitled to fully retain the deposit.

4.4. In case the hotel guests wish to leave earlier than the requested period, the Hotel shall keep the balance of the reservation (until the end of the stay) as a penalty payment.

The correspondence between the Customer and the Hotel must be in writing, as the cancellation shall be confirmed in writing by the Hotel.

In case of cancellation confirmed by the Hotel, please email your bank account at for a refund. The refund of the amount shall be made according to the policy of the bank provided, but not later than 30 days after the cancellation is confirmed.

  1. Check-in and check-out:

5.1. Check-in time at Katarino SPA Hotel is after 3:00 pm and the check-out time shall not be later than 12:00pm.

  • 2. If you would like to check in earlier or check out later, please ask the Front Desk if possible and what the financial terms are.

Late check-out - until 4:00 pm shall be charged 50% of the room price. Upon check-out after 4:00 pm one full night shall be charged.

  1. General terms and conditions

6.1. An online reservation for which you have received a confirmation via the site reservation module is considered confirmed

6.2. For group reservations / at least 10 rooms or suites /, as well as for corporate events, please email us at

  1. Company data

The managing company of Katarino Spa Hotel is:

„Katarino Spa Hotel“ Sole Member Jsc

2708 Blageovgrad - kv. Pokrovnik, Industrialna zona 3, # 15
UIC: 201379879
VAT number: BG201379879
Person in charge: Ivan Chapov

Please use the following details to contact the Reservations department:

Tel:  0893 088 983; 0893 088 984; email:

We are awaiting you!